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Welcome to the New
Life Creations FAQ page where you
will find answers to commonly asked questions. If you don't find an answer to your
question, click here.
Frequently Asked Questions
New Life Creations
reserves the right to decline any work orders containing, as determined by our
company, potentially offensive and/or inappropriate material. This
includes, but is not limited to, wording and graphics that contain inappropriate
language, violence, or pornographic references.
Because we deal with personalized
products, all sales are considered final.
Do understand that New Life Creations
is not a graphics design company. However, we would be more than happy to work with you on the design of
your logo. Just contact us with your ideas.
Once you have approved the design and we
have received your payment, we will begin to process your
order.
* Please be aware that New Life Creations
reserves the right to decline any designs or logos that may be considered, by
our company, offensive or inappropriate.
Upon receipt of your payment, we will begin to process your
order. It usually takes 3 to 5 weeks to complete orders. However, during
busy holiday seasons, the completion time could range from 5 to 7 weeks.
* Please note that orders settled by
personal check will require an additional 1 to 2 weeks of processing time.
The cost of your order consists of the total price of each
item ordered, tax (IL residents only) and shipping & handling.
The shipping cost of your order is determined by the
quantity and total
weight of the products ordered.
Keep in mind that we desire to provide
you with good quality products at good prices. This also applies to the
shipping and handling of your order. We will make every effort to ensure
the most affordable and efficient shipping method available.
We accept cashier's checks, money orders,
and personal checks. However, orders settled by personal check will
require an additional 1 to 2 weeks of processing time.
If you receive products that were damaged
during shipping, simply Contact Us within 7 business
days of receipt of your order to inform us about the damaged products.
After 7 business days, we will be unable
to accommodate any product exchanges.
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